Shipping policy

Effective Date: [01/10/2024]

Thank you for shopping with Acaza! We aim to provide you with a seamless shopping experience. Please review our shipping policy carefully.

1. Shipping Areas

We currently ship to all major cities and towns across INDIA. Please check the availability in your area at the time of checkout. For INTERNATIONAL shipping do contact us.

2. Processing Time

  • Orders are typically processed within seven to ten business days.
  • Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Methods

We offer various shipping methods to cater to your needs:

  • Standard Delivery
  • Express Delivery (where available)

4. Shipping Charges

  • Shipping charges are calculated at checkout based on the size and weight of the items, as well as the delivery location.
  • Free shipping may be offered on orders above a certain amount, which will be indicated on our website.

5. Delivery Time

  • Standard Delivery: 7-14 business days.
  • Express Delivery: 3-5 business days (Please note that This may or may not be available for certain products or pincodes).

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress.

7. Delivery Process

  • Our team will notify you prior to delivery to confirm the timing.
  • Please ensure that someone is available at the delivery address to receive the order.

8. Damaged or Defective Items

  • Please inspect your items upon delivery. If you receive a damaged or defective item, contact our customer service within 48 hours for assistance.

9. Cancellation and Returns

  • For information on cancellations and returns, please refer to our [Returns Policy].

10. Contact Us

If you have any questions regarding shipping, please contact our customer service team at:

  • Email: info@acaza.in
  • Phone/Whatsapp: +91 83000 59090
  • Live Chat: Available on our website.
  • Contact Form: You can directly contact us from our website Contact page

Thank you for choosing us !